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Responsible Gaming

Responsible Gaming

If you are unsure whether or not you may have developed a gambling problem, you can use the following simple checklist for self-assessment. If you answer positively to at least four of the following questions it is recommended you call either our customer service staff or Gamcare and seek professional advice.

  • Preoccupation: Do you find that you are becoming preoccupied with past gambling successes or find yourself spending increasingly more time planning future gambling?
  • Tolerance: Do you find that you need to increase the amount of money you gamble to achieve the same enjoyment and excitement?
  • Unable to Stop: Have you recently tried to stop gambling but were unsuccessful?
  • Irritability: Do you become moody or impatient when you are cutting down how much you gamble?
  • Escape from Reality: Do you ever use gambling a way of ignoring stress in your in life or even pick you up when you feel down?
  • Chase losses: Do you ever try to win back the money you lost by increasing the size or frequency of your wagers?
  • Conceal Involvement: Do you ever hide how much or how often you gamble from significant others?
  • Unsociable Behaviour: Have you ever committed fraud or theft to get money to gamble with?
  • Ruin a Relationship/Opportunity: Has gambling ever ruined a personal relationship or an occupational or educational opportunity?
  • Bail-out: Have you ever needed others to relieve a financial problem created by gambling?

How do I self-exclude from Paddy Power?

If you feel you have an issue with gambling then you should contact us and ask for self-exclusion. Our Customer Service agents can have your account shut down in minutes.

Contact Information: Help Centre

A customer who has requested to self-exclude will be closed permanently (reactivation is not an option with Paddy Power) and any outstanding transactions will be refunded. Any new accounts you might attempt to open will also be blocked as soon as detected. In addition, Paddy Power will take all reasonable measures to make sure you do not receive any promotional material and will endeavour to prevent you from gambling in the future.


Dunlewey Advice centre (Ireland only)

The Dunlewey Advice centre provides counselling and support groups for people who find themselves in difficult situations regarding gambling.
If you would like to speak to someone in confidence, you can call the Dunlewey help line on 1800 936 725.



GamCare (UK only)

Living with a gambling problem can be tough. But you are not alone. Confidential counselling is only a phone call away where the counsellors at the other end of the line understand that you need a safe anonymous place to get information about problem gambling. They appreciate that reading this and picking up the phone can be the hardest steps you will take toward a solution to your gambling problem.

If you are not sure if you have a problem, counsellors can help you sort out your feelings.

GamCare provide a confidential telephone counselling national helpline for anyone who is concerned about their own, or someone else's gambling.



Gambling Therapy

Gambling Therapy has a wealth of skills and experience in helping those affected by compulsive gambling or affected by a loved one's compulsive gambling. They offer a broad range of facilities and services tailored to meet the specific needs of their clients. Their support groups are designed to help people with common issues exchange experiences and ideas on how best to cope with and recover from their gambling habit.

For a one-to-one approach they also offer email advice and counselling. Whatever your gambling problem is and however you feel it is best resolved, Gambling Therapy is there to help you. For more information browse the site or connect to their live helpline.


Online Help Room

The function of this room is to enable a gambler or anybody else who is affected by someone's gambling to access help and support from an advisor. The advisor looks with the client at the options of help that are available to them. This is done by the advisor working on a one to one basis (in an advisory capacity) thus assessing the client's needs. The advisor is then able to point them in the best direction by offering them the appropriate agencies etc.


Forum

The forum is a place where anybody and everybody can discuss and debate any concerns or issues they have with gambling and can receive feedback and general support from all who use it. The Forum is constantly moderated by the Professional Gambling Therapy team.


Online Support Groups

The function of these rooms is for the client to be able to speak with others in the same or similar position as themselves giving and receiving support to each other. The rooms are facilitated by the GT Team Leader. There are various groups running each day at various times. On most occasions the advisor is able to pass the client on from the help room to the support room which encourages the client. The Groups currently in operation are for, compulsive/problem gamblers, family and friends and under 18's.


E-Mail

On-Line counselling is also available


Buddy System

A member of the Gambling Therapy team meets with their Buddy (a recovering gambler or someone affected by someone's gambling) online to give them one to one support once a week for a maximum of 12 weeks.



Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.

Helpline: 08700 50 88 80 from the UK
01 872 1133 from Ireland

Website:
UK: www.gamblersanonymous.org.uk
Ireland www.gamblersanonymous.ie



Gamble Aware

Gamble Aware aims to provide the facts about gambling in an accessible manner. They promote responsible gambling only, and support initiatives that help prevent gambling from becoming a problem and minimise gambling-related harm.


Website:
http://www.gambleaware.co.uk/


Blocking access to gambling sites

If you do feel that you have a problem we would recommend that you consider blocking access to all gambling sites from your PC by installing blocking software such as GamBlock which works by detecting data used by gambling sites, shutting down your browser and delivering a warning message every time you attempt to access such sites.
This service costs $89.95 (approx €63 or £54) for a 1 year licence and you can find further information on their website, http://www.gamblock.com/


Age Policy

It is illegal for anyone under the age of 18 to open an account or to gamble with Paddy Power. Paddy Power takes its responsibilities in this regard very seriously, and we carry out electronic age verification checks using NetIDMe and GB URU on customers who use payment methods that are available to persons under the age of 18. Paddy Power reserves the right to request proof of age documentation from any client at any time and to suspend any accounts until this is provided. We further reserve the right to forfeit all transactions and return all deposits to anyone under the age of 18.

We also recommend that if you share your computer with persons under the age of 18 we recommend that you put in place filtering software. Companies that provide filtering software include:
www.cyberpatrol.com
www.netnanny.com
www.surfcontrol.com
www.cybersitter.com

Betting Sensibly

We want to ensure that our customers always enjoy their experience when they visit paddypower.com. Our aim is to implement an element of fun with our products and services, that's why we ask you to bet responsibly. Betting can be great entertainment, provided you stay in control. We will always endeavour to help you if you find yourself in difficulties.

In order to help you bet sensibly we have put in place a number of measures to assist you:

Account History
Customers are able to view their Account History in the My Account section of the site, where they will get:

  • A full overview of all transactions they have placed
  • The amount staked on each transaction
  • Current balance for the channels they are active in
  • A responsible gaming overview and how to set limits on your account

As a Paddy Power customer you are permitted one account only. Paddy Power reserves the right to notify and close down any duplicate accounts opened.

Setting Deposit Limits
As part of our commitment to responsible gaming Paddy Power offers you the option to set a personal deposit limit and therefore limit your stake levels to ensure that you play at a level you are comfortable with – all you have to do is contact our Gaming Support Representatives through our live help feature and they will talk you through it. If you wish to set a maximum deposit level and frequency go to the "Responsible Betting" section of "My Account", and here you will be able to set daily or weekly deposit limits.

We offer deposit limits in various different denominations; the frequencies are, a 24 hour limit and a weekly limit. The 24 hour limit means that exactly 24 hours must elapse from when you hit the deposit limit until you can deposit again. With the weekly limit, seven full days must pass.

A decrease in your maximum deposit level or frequency will take effect immediately, but an increase in your maximum deposit level or frequency will take 24 hours to take effect if you currently have a daily limit applied and 7 days to take effect if you currently have a weekly limit. Our customer service team cannot override these limits.

*If you do not wish to have a daily limit please ensure that no limit is selected.